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HomeCloud ComputingCelebrating Excellence: Our 2023 CX Buyer Hero Award Winners

Celebrating Excellence: Our 2023 CX Buyer Hero Award Winners


Cisco Stay is an unimaginable time to rejoice and study, however for the CX crew, the true spotlight of Cisco Stay is the chance to rejoice our prospects whose improvements and successes have remodeled their companies. Our partnership with these revolutionary leaders with massive goals makes these transformational successes attainable.

Right now, we’re thrilled to current the Cisco CX Buyer Hero Award to eight prospects who’ve demonstrated excellence of their particular classes. The next prospects had been chosen from nominations acquired from throughout industries and the Americas area and we’re honored to acknowledge them today- congratulations to all our winners!

CX Buyer Hero of the Yr: NYC Well being + Hospitals

This prime award is for the client with the strongest enterprise outcomes on account of working with Cisco CX. New York Metropolis Well being + Hospitals (NYC H+H) is the biggest municipal well being care supply system in the US. To execute on the Well being System’s mission of offering “complete well being providers of the very best high quality in an environment of humane care, dignity, and respect,” NYCH+H has invested considerably of their continued enterprise data expertise transformation. As a part of this transformation initiative, Jeff Lutz and his crew at NYC Well being + Hospitals wished to make sure a safe community and shield affected person knowledge. CX Healthcare Advisory Service applied an INFRAM evaluation to evaluate and rating expertise adoption and maturity and supply roadmap steerage on enhancements throughout a number of pillars. Along with the assistance of Cisco, NYC H+H is accelerating vital transformation initiatives for the well being system.

Please be a part of us in congratulating NYC Well being + Hospitals! 

Digital Transformation Trailblazer Award: Nationwide

The Digital Transformation award highlights a buyer that has efficiently achieved a powerful digital transformation by a partnership with Cisco CX. Nationwide is without doubt one of the largest insurance coverage and monetary providers corporations on the planet, specializing in home property and casualty insurance coverage, life insurance coverage and retirement financial savings, asset administration, and strategic investments. Defending individuals, companies and futures with extraordinary care is at their core. Transformation for Nationwide meant elevating buyer expertise. It meant giving their prospects decisions to work together and devour Nationwide providers the best way they like – by the cell app, web site, or their workplaces. CX specialists labored carefully with Mike Jones and the crew at Nationwide to make sure they’d a dependable, resilient, and compliant community using DNAC and automation.

Please be a part of us in congratulating Nationwide!

Visionary Finish Buyer Expertise Award: Princess Cruises

This award is offered to a buyer that has partnered with Cisco Companies to enhance the expertise of their prospects in an revolutionary manner. Princess is the world’s main premium cruise line working a fleet of contemporary ships visiting over 380 locations across the globe on greater than 160 itineraries. Transformation for Princess Cruise Line meant pushing the bounds of expertise to offer extremely customized, frictionless, and revolutionary experiences to their prospects and crew on the ship utilizing wearable expertise. Ben Sullivan and the Princess crew are always collaborating with Cisco to innovate for patrons and crew. The crew not too long ago developed a long-term strategic plan and roadmap which can proceed to construct on the award-winning visitor and crew experiences that Princess has established within the cruise trade.

Please be a part of us in congratulating Princess Cruises!

Excellent Automation Award: Honeywell Worldwide

This award celebrates a buyer who has joined forces with Cisco CX to dramatically rework IT operations by automation. Honeywell, a Fortune 100 powerhouse, designs and builds applied sciences to deal with world challenges resembling security, safety, and power. Ali Alsaadawi and his crew partnered with CX to raise their Community Operations Staff’s expertise. With scalable automation and a unified dashboard, they will monitor their community well being proactively, and carry out duties over 90% quicker, making certain consistency and precision. This partnership has resulted in increased uptime, safe community connections, and improved scalability for Honeywell.

Please be a part of us in congratulating Honeywell Worldwide!

Cybersecurity Excellence Award: Baltimore Police Division

This award is offered to a buyer that has strengthened its safety posture to proactively shield and defend its IT infrastructure, leveraging Cisco providers. The Baltimore Police Division (BPD) is the municipal police division of town of Baltimore, Maryland. At BPD, Ben Lora and his crew wished to remodel and safe their infrastructure, to higher serve the individuals of Baltimore. CX helped them establish the safety weaknesses, modernize their safety infrastructure, and embark on the Zero-Belief journey. Ben and his crew have displayed unimaginable management on their journey to implementing Cisco safety merchandise with the assistance of Cisco providers.

Please be a part of us in congratulating Baltimore Police Division!

Innovation Award: Argentina Airways

This award acknowledges a buyer that’s innovating by the usage of Cisco Success Tracks/CX Cloud and might showcase tangible enhancements consequently. Argentina Airways is the biggest and nationwide airline of Argentina. For Argentina Airways, community well being is the well being of the corporate. Any disruption to the community can have a big influence on their passengers, crew, flight schedules and backside line. Javier Garcia and his crew turned to CX Cloud to deploy and undertake DNAC, and for TAC case administration, contract and license data, guided studying improvement, and advisories/ insights. Argentina Airways can now guarantee a extra dependable and safe community, creating a greater buyer expertise.

Please be a part of us in congratulating Argentina Airways!

Knowledge Safety in Healthcare Award: Youngsters’s Nationwide Hospital

This award highlights a buyer within the healthcare trade that has partnered with Cisco providers to safe and shield vital affected person knowledge. Youngsters’s Nationwide Hospital is a nationally ranked, pediatric acute care kids’s hospital situated in Washington D.C. For Youngsters’s Nationwide Hospital it’s all about offering the most effective care, and so transformation for them meant securely extending the supply of full affected person data to distant websites. Right now, CX helps them on their mission by strategizing, architecting, and constructing with them a holistic end-to-end safe community based mostly on Zero Belief ideas.

Please be a part of us in congratulating Youngsters’s Nationwide Hospital!

Worker Expertise Award: Workday

This award highlights a buyer that has partnered with Cisco CX to enhance their worker expertise. Workday is a number one supplier of enterprise cloud functions for finance, HR, and planning. Workday initially leveraged Cisco CX to offer operational insights resembling configuration greatest practices and software program lifecycle technique. After the operational success, Workday VP of BT Infrastructure, Murali Rathnam, shared his crew’s strategic aims, i.e., their “Massive Bets,” which directed the place the groups ought to focus. One of many Massive Bets is to Elevate Workmate Expertise. Workday recognized an absence of visibility to IoT machine authentication failures. This triggered staff of their workplaces to expertise frequent and irritating issues resembling inoperative safety cameras, tv units in frequent areas, badging units, and video conferencing programs. Workday and Cisco CX resolved the issue of detecting IoT machine authentication failures by offering an automatic resolution to hurry up fault detection and backbone. Total, CX delivered operational insights, enhanced visibility, and automation to the client and helped to attain a strategic initiative to enhance the worker expertise.

Please be a part of us in congratulating Workday!

Celebrating Our Prospects’ Excellence

We created the CX Buyer Hero Awards to acknowledge the unimaginable work our prospects are reaching of their industries, to rejoice their excellence, and encourage others with their success. We thank our 2023 winners for his or her continued help and partnership with Cisco CX, and we’re trying ahead to seeing what else may be achieved collectively.

Discover our Cisco CX Superheroes Right now

To learn extra about our buyer heroes go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers prospects are remodeling and innovating to drive influence of their organizations and internationally.

See a few of our most up-to-date tales right here:

  • Norlys– Denmark’s largest telco and power co-op delivers connectivity all through the nation.
  • Enel– International power producer collaborates with the CX Cloud crew to achieve provide chain insights and enhance operations.
  • Denso– International automotive parts producer dramatically reduces time and prices for software program upgrades and reduces safety incidents with CX Cloud

In case you are all in favour of sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned and observe @CiscoCX on Twitter for extra CX updates!

Don’t have a narrative to inform simply but? We may also help you construct it, proper alongside along with your community!

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