GoTo Resolve offers distant on-demand IT assist on any machine. Learn our GoTo Resolve overview to study extra about key options, execs and cons.
With the lately altering dynamics of most staff working predominantly from the company headquarters to now when distant work is the norm of many staff, IT groups have needed to change how they assist these staff by providing a constant expertise no matter location. Consequently, GoTo Resolve was created to supply a easy, trendy, intuitive and user-friendly expertise for IT assist groups with enterprise-grade safety and the power to deploy in minutes.
What’s GoTo Resolve?
GoTo Resolve is an all-in-one cloud-based distant IT administration platform for small and midsize enterprise assist groups. GoTo Resolve offers customers the power to supply technical assist desk assist by accessing and controlling distant computer systems and different gadgets over the web. It combines world-class distant entry and assist with conversational ticketing that will help you obtain requests, triage issues and repair points extra rapidly.
How a lot does GoTo Resolve value?
GoTo Resolve presents 4 pricing plans: Free, Commonplace, Premium and Distant Assist.
- Free: No value for as much as three brokers and 5 Professional gadgets.
- Commonplace: $70 per 30 days, billed yearly; though, there’s a 20%-off sale happening proper now dropping the worth to $57 per 30 days.
- Premium: Contact gross sales for pricing info.
- Distant Assist: $50 per 30 days, billed yearly; though, there’s a 20%-off sale happening proper now dropping the worth to $40 per 30 days.
What are the important thing options of GoTo Resolve?
Distant entry and IT assist
Distant entry and IT assist assist considerably scale back the time taken by groups to resolve assist points. It makes use of a single dashboard to observe in-session system diagnostics, reboot and reconnect hosts, switch information, and deal with multi-sessions (Determine A).
As well as, GoTo Resolve facilitates the decision of support-related points. It brings collectively world-class distant entry and assist with conversational ticketing to assist assist employees obtain requests, triage issues and repair points rapidly. As such, GoTo Resolve offers efficient end-user troubleshooting whereas prioritizing safety and emphasizing a superb buyer expertise.
GoTo Resolve offers multi-platform problem-solving throughout platforms, gadgets, internet browsers and working methods to assist customers on PCs, Macs, iOS and Android cellular gadgets, Chromebooks, and tablets, no matter the placement of staff and the way they work. This characteristic is important, because the variety of instruments staff use for work grows they usually turn out to be location-independent.
With GoTo Resolve, assist groups can remotely view and management gadgets operating Android 6+ and iOS 11+. Moreover, it permits assist employees to have interaction in Chromebook assist classes to view worker points and seamlessly carry out duties and resolve points (Determine B).
With GoTo Resolve, conversational ticketing is tailor-made to the purchasers’ strategy to ticketing and made simply accessible with assist for customers to submit, handle, remark and get real-time assist desk updates utilizing enterprise messaging platforms.
Assist desk groups can modernize their IT assist ticketing methods and combine GoTo Resolve into their groups’ messaging platforms, like Microsoft Groups and Slack. Placing in a assist request is so simple as sending a chat (Determine C). Working by way of assist requests is simply as straightforward, and streamlined service administration prevents uncaptured requests and unresolved points.
GoTo Resolve offers superior safety that safeguards clients’ companies with industry-leading, government-approved protocols that ship unbeatable safety. This safety consists of permission-based assist, end-to-end 256-bit superior encryption, transport layer safety, zero-trust identity-based entry management, multi-factor authentication and single sign-on.
Moreover, with the rise in distant work and with cyberattacks and information breaches on the rise, GoTo Resolve makes use of an industry-leading zero-trust structure safety mannequin to make sure clients’ cybersecurity necessities are met and exceeded (Determine D).
Professionals and cons of GoTo Resolve
- Fast and straightforward to study with minimal to no studying curve for brand new customers.
- Skill to acquire diagnostic info on the host machine with the clicking of a button.
- Skill to produce other assist staff members be a part of or switch a session to a different person.
- Highly effective UI with advanced options which are straightforward to make use of on cellular gadgets.
- Dearer than different comparable options.
- Not sturdy sufficient or well-suited for big firms.
- Challenges with connecting to macOS-based computer systems.
- Challenges with transferring a number of information without delay between distant computer systems.
The principle alternate options to GoTo Resolve
Whereas GoTo Resolve is a wonderful all-in-one distant assist answer, it might not be perfect for bigger or scaling companies that will expertise a excessive quantity of distant assist wants. If that’s the case, strive exploring these alternate options: